In this course the student will understand the importance of alternative methods for the treatment of conflicts and their application in companies and organizations, with special emphasis on mediation as an easy-to-use instrument, where a third party outside the conflict, but part of the organization itself, intervenes to improve communication between the parties in conflict and integrate scenarios and alternatives that overcome difficulties and optimize the use of business resources.
In addition to the flexibility and the latest technology in virtual learning, the student will have a personalized tutor who will help and assist them during the development of the course.
|Unit 1||Business and corporate mediation.|
|Unit 2||The conflict - raw material of mediation.|
|Unit 3||The mediator in the company.|
|Unit 4||Negotiation tools for the corporate mediator.|
|Unit 5||Profile of the mediators.|
|Unit 6||Persuasion and influence techniques in mediation.|
|Unit 7||Procedure to mediate.|