In this course we will address the important aspect of communication in mediation activity with special emphasis on the different channels of non-verbal communication and contextual elements.
We will discuss conflict and how to approach it from a behavioral perspective. We will review the different mediation models and address the necessary skills that the mediator must have.
In addition to the flexibility and the latest technology in virtual learning, the student will have a personalized tutor who will help and assist them during the development of the course.
|Unit 1||The conflict|
|Unit 2||Communication in mediation.|
|Unit 3||Communication and mediation models.|
|Unit 4||Skills of the mediator.|
|Unit 5||Communication techniques.|
|Unit 6||Expressive channels.|
|Unit 7||Non-verbal communication: contextual components.|